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DELIVERY

  • TERMS FOR MAINLAND U.K.

  • We have a minimum order value of £50 

  • Delivery charge is £4.95 on orders between £50 and £100 and is free on all orders over £100 (Mainland UK)

  • Orders are dispatched Frozen in insulated packaging with ice packs, arriving with you in perfect condition to store frozen or defrost to use 

  • Our order cut off for next day delivery is 1pm

  • We dispatch each day Monday-Thursday.

  • Your order will be delivered next day between 8am - 6pm (usually before 4pm) and will require a signature

  • Saturday delivery is available for £2.50 additional charge

  • We use APC overnight couriers dedicated fragile delivery service

  • https://apc-overnight.com/receiving-a-parcel/tracking

  • Orders placed after 1pm on Thursday will be delivered on Tuesday.

RETURNS

All our products are made in our own BRC or Salsa accredited bakeries with the best quality ingredients to stringent standards with full traceability.

In the unlikely event that a product is not to specification please notify our customer service team with full details including the invoice number and the batch code printed

on the product packaging within 24 hours of delivery. 

General Returns are not accepted due to the perishable nature of our products.

We may require pictures of products out of specification; please do not dispose of any product you have contacted 

us about.

PRIVACY

We respect your privacy and ensure that all sensitive and personal information provided to us is lawfully processed and held in accordance to the Data Protection Act 1998, (GDPR) (EU) 2016/679. Personal / sensitive information is deemed to be any information that identifies a living individual. We collect data by consent, you have the right to remove your consent at any point.

We take your privacy and data security extremely seriously. This section tells you everything you need to know about how we use your data

We will collect and process the following information;

o   Your full name

o   Your  home contact details e.g. address, fax number, telephone numbers and e-mail address

o   The reason for your contact, which may be an enquiry, a purchase, a request

o   If you create a customer account - your username, password, e-mail address, your full name and your date of birth;

o   if you make a purchase using the Site we will collect and process financial account information, such as credit/debit card number and other payment information

 

We obtain the information above to enable us to process, take payment and deliver your order, and/or to response to a query you have made. Your information is passed electronically to our Sales and Accounts team. This information is held electronically on our secure server. We will keep your information for twelve months from the date of your last order, at which point your data will be permanently deleted. We will share your information electronically with our Sales and accounts team, In addition we will share your full name and address with our third party courier. Should you have any questions please visit the ‘contact’ section and we will respond as soon as we can.